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The Crossman catalogue
This is what Crossman said in the House of Commons when they were first intoduced public service Ombudsmen into this country:
"We have not tried to define injustice by using such terms as `loss or damage'.
These may have legal overtones which could be held to exclude one thing which I am particularly anxious shall remain
- the sense of outrage aroused by unfair or incompetent administration, even where the complainant has suffered
no actual loss. We intend that the outraged citizen shall have the right to an investigation, even where he has suffered
no loss or damage in the legal sense of those terms, but is simply a good citizen who has nothing to lose and wishes
to clear up a sense of outrage and indignation at what he believes to be maladministration."
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