The Local Government Ombudsman: an 11 year case study

 

Vale Royal Borough Council, Cheshire County Council and the Local Government Ombudsman

Our response to the Ombudsman's provisional report, 5th December 2007

  
1) Sorry for the delay with our response, unfortunately we had a family bereavement just after we received your provisional report and that has occupied most of our time over the last few weeks.

2) Unfortunately, your provisional report fails to crystallise, let alone fully address, the key issues. Therefore, we thank you for the invitation but won t be distracted into wasting any more of our time and effort further controverting the substantial amount of irrelevant and biased information in your report. Whilst we have identified numerous flaws in your provisional report we are restricting our response to the key issues.

3) Summary of the flaws in your provisional report. (Full details in appendix)

A. Your conclusions are fatally flawed because they are based on false premises.

B. You failed to consider whether Human Rights Act issues were engaged in this case and whether they were properly taken into account.

C. You ignored a number of relevant and material issues. (Or failed to attach sufficient weight to them)

D. You took into account numerous irrelevant issues. (Or attached to much weight to them)

E. You have also erred, both in fact and in law, on numerous occasions.

F. You have biased the report by including information favourable to your conclusions and Cheshire County Council (CCC) whilst omitting information contrary to your conclusions and favourable to us.

4) We are aware that if your office was to find in our favour it would face criticism for its earlier handling and follow up of our initial complaint. However, if our case had been dealt with fairly and promptly it would never have reached such an impossible stage. By seeking to legitimise and minimise the actions of CCC over the last 6 years you have done us, your own organisation, and justice in general a great disservice.

5) We also believe that you have allowed your view of events to be coloured by accepting numerous unsubstantiated assertions from CCC. Mrs McMeekin confirmed her naive belief that Council staff would not mislead the Local Government Ombudsman s (LGO) office.

6) In 1997 Vale Royal Borough Council (VRBC) said that we would have to suffer the consequences of their failure to take enforcement action by having a step at the boundary of our property or a ramp on our land. We refused both. The problems they faced were entirely theirs. We were just the victims of their incompetence and maladministration.

7) In 1999 VRBC promised the then LGO that CCC were going to redesign the road so it could be completed without any impact on our property.

8) In a meeting with Mr Woods in 1999, it became obvious that CCC couldn t meet their earlier promise to the LGO. We offered an amicable solution. We have never had a response to that offer.

9) In 2001 CCC sent us a plan that clearly showed a step at our boundary (and a ramp on our property). We asked CCC repeatedly to tell us which specific statutory authority (law) permitted them to interfere with our rights. We have never received a satisfactory response to that question. After they attempted to carry out the works we submitted a proposal to resolve the issue. We have never received a response to this proposal.

10) In 2002 we self abated part of the works and submitted a complaint about CCC'S s actions to the LGO. Since 2002 CCC have been threatening us with legal action.

11) Whilst now accepting that CCC has no right to construct a ramp on our land you still wrongly imply that CCC, without proper plans and without proving their authority, can construct a step at the boundary of our property. This is a clear breach of our legal and human rights.

12) In essence we are back where we started in 1997. Your office has spent 10 years taking us round in a circle. We are now in a worse position than we were in 1997 and solely reliant on our legal and human rights.

13) VRBC must retain a level of responsibility for allowing the developer to put the road in the wrong position in the first place. Our 1997 complaint was concluded after they promised the Ombudsman that the planned works would not impact on our property. Now it would appear that our 2002 complaint is being concluded in the full knowledge that the works will impact on our property.

14) The LGO s blind faith in the integrity of Council officers, and the absence of appropriate follow up, has resulted in the continued disregard for our treatment at the hands of CCC. Our case must raise serious questions about the efficacy of your office.

15) We would be grateful if you would send your final determination without any further delay. After spending the last 10 years trying to secure an equitable remedy through the LGO, we hope you appreciate why we are now keen to focus our attention on alternative legal and human rights remedies.


Appendix


A) Your conclusions are fatally flawed because they are based on false premises.

A.1) That we have to accept a step at the boundary of our property.

A.1.1) A 9inch step at the boundary of our property is an unequivocal interference with our right of way. We have the legal right to self abate and/or take legal action and we intend to do so should it become necessary.

A.2) That CCC have the statutory authority to construct a 9inch step at the boundary of our property without our agreement.

A.2.1) You fail to appreciate that CCC do not have the statutory authority to construct (or direct others to construct) a step at the boundary of our property.

A.2.2) In any event, during 2001 we repeatedly asked CCC to quote the specific statutory authority they were relying on to implement plan 29. Indeed, we actually went further and offered to let them complete the works if they would simply prove that they had the statutory authority to do so. Six years later we are still waiting for a satisfactory answer to that question.

A.2.3) If their plans were above board they should have been only too willing to give us the necessary information and cross sectional plans to make an informed decision.. It is CCC s continued reluctance to do this that has caused the substantial delay in resolving this issue. Bushell v Secretary of State for the Environment (1981) Lord Diplock "Fairness requires that the objector ......... be given sufficient information about the reasons relied on by the Department as justifying the draft scheme to enable them to challenge the accuracy of any facts and the validity of any arguments upon which the departmental reasons are based"

B) You failed to consider whether Human Rights Act issues were engaged in this case and whether they were properly taken into account.

B.1) You should have concluded that Article 1 of the first protocol was engaged and that the Council neglected to give this issue proper and timely consideration. Their failure was so significant as to amount to maladministration and this omission has contributed to the injustice suffered.

B.2) A step at the boundary of our property (or a ramp on our land or a crossing gradient greater than 1 in 10) is a clear and unequivocal breach of our convention rights under article 1 of the first protocol. That protection is in addition to our common law rights.

B.3) The principles of Article 1 of the First Protocol of the Human Rights Act: This Convention right provides that every natural or legal person is entitled to the peaceful enjoyment of his possessions. Property" or "possessions" in this context has a wide meaning and covers anything of economic value. It includes physical and non-physical property such as land and buildings.

B.4) An interference with property must also satisfy the requirements of legal certainty. In other words, there must be a law which permits the interference and that law must be sufficiently certain and accessible. There must also be procedural safeguards against arbitrary State decisions.

B.5) If CCC had the necessary statutory authority all they needed to do during 2001 (or at any time since) was to submit a full set of plans, together with a statement of the specific statutory authority (law) that permitted them to carry out the works. We would not have been in a position to stop them.

B.6) All we have ever wanted is the satisfactory completion of works adjoining our property. You may have seen a cross sectional view of the proposed works and been satisfied by Council assurances, but forgive us if our past experience makes us far more wary and prudent than yourself.

B.7) Therefore, we will never accept, without the necessary proof, that CCC have the right to interfere with our right of way by constructing a step at the boundary of our property. If they had the authority they assert, and you appear to now accept they have, our complaint could have been resolved 6 years ago by the simple expediency of telling us what it was.

B.8) Your attempt to legitimise CCC s actions leaves us with no alternative but to rely on our legal and human rights in a court of law. At least we wouldn t be denied the right to see a copy of the cross sectional plan that CCC rely on (but suspiciously won t show us). Neither would we be denied the right to know what statutory authority they rely on (but suspiciously won t tell us) in order to carry out the works.

C) You ignored a number of relevant and material issues. (Or failed to attach sufficient weight to them)

C.1) That a tarmac drive to our property existed before the road was constructed and still exists today. It wasn t rough ground during 2001 and it isn t rough ground today.

C.2) That the roadway was constructed on top of our drive. As a result, the differential between our drive and the road can be measured accurately on site without recourse to, or reliance on, levels shown on plans.

C.3) That the boundary crossover level shown on plan 29 was purely an arbitrary decision by Mr Woods. It had nothing to do with existing, real or even surveyed land levels, but everything to do with extricating CCC from their self created difficulties.

C.4) Vale Royal Borough Council s promise to the Ombudsman following her 1997/8 investigation.. That the planned works would not have any impact on our property.

D) You took into account numerous irrelevant issues. (Or attached too much weight to them)

D.1) The boundary dispute is (and always has been) irrelevant to our complaint. The differential between our drive and the new road is some 510mm. The distance between the road and the best boundary position CCC could ever achieve is 3.5 mtrs. It means that, even under the best case scenario for CCC, the resulting step would still be over 6inches in height. That is not acceptable. So the boundary issue is clearly irrelevant to our complaint and was only introduced by CCC to cloud the issue and divert attention from the reality of the situation. A tactic that appears to have worked with the LGO s office.

D.2) Surveyed levels See section C.

D.3) Expert s advice. The advice you sought from various sources is flawed, unreliable and hence irrelevant. You failed to inform them of a material fact and/or provide them with a copy of the cross sectional plans necessary for them to fully consider the consequences of the works on our right of way.

D.3.1) As an example, but the same argument applies to all the experts evidence in your possession, Renault s reply that their van could access and egress a 1 in 10 gradient would have been altogether different if you had asked the right question or provided them with a cross sectional plan. It s clearly impossible for any normal vehicle to access a property with a 1 in 10 gradient followed by a 9 inch step just as it is impossible for a normal vehicle to egress a 1 in 10 gradient that is preceded by a 9 inch step.

D.3.2) You can t fail to inform expert witnesses about a material fact that would clearly influence their response, then seek to rely on their response. Particularly when we were not allowed to see, let alone controvert their evidence.

E) You have also erred, both in fact and in law on numerous occasions. The following is one obvious example but there are many more.

Planning permission: We don t accept your conclusion on numerous grounds.

E.1) During 2001 CCC stated that the works were being carried out under the General Permitted Development Order 1995, Article 3, Schedule 2 Part 12 and, as such, did not require planning approval by Vale Royal Borough Council. We supplied evidence to your office during March 2007 controverting that claim but were never told that CCC had subsequently changed their defence regarding this matter. We should have been told of any material change to their defence (and been given the chance to controvert it) well before you issued your provisional report.

E.2) However, having said that, all CCC have done is replace one unsound defence with another. There is no method of statutory interpretation that can be applied to Section 55 of the Town and Country Planning Act that would allow CCC to carry out the planned works without planning permission. Therefore, you have erred in fact and law by accepting that it does.

E.3) Section 55 of the Town and Country Act is clearly there to allow a Highway Authority to meet their statutorily obligation to maintain and improve existing highways. The highway in question has not yet been completed and adopted. CCC may have chosen to maintain the unfinished road but that is quite different from being statutory obliged to do so.

E.4) CCC were not attempting to maintain or improve a road, they were merely attempting to facilitate the completion of a new road by a Bondsman.

E.5) CCC were attempting to complete the road to an altogether different and lower standard than that previously approved by the planning authority.

E.6) The Developer had been told on numerous occasions by the planning authority that they would have to submit plans for approval for even minor variations from the approved and bonded plans.

E.7) A key part of the statute quoted has been omitted from your provisional report (namely; not including any works which may have significant adverse effects on the environment.). The full wording completely negates CCC s claim that the works were permitted development.

E.8) Plan 29 clearly has a significant adverse effect on the environment for various reasons including, but not limited to, a footway design that leads people into the road on a bend should they be reluctant, or find it difficult, to traverse the adverse crossing. A significant safety and environmental issue by any stretch of the imagination, especially with regard to disabled people. In addition, the plan has a significant adverse effect on access and egress to our property.

E.9) In any event it is not up to CCC to decide whether the works constituted permitted development or not, that is clearly the role of the planning authority. Particularly since CCC s plan infringes National Planning Policy, which calls for a sustainable environment which is accessible to everyone, including wheelchair users and other people with disabilities.

E.10) For planning permission to be granted for such works, CCC would have needed to produce plans for approval and public comment. By trying to bend the permitted development rules, CCC are again displaying a reluctance for their actions to be scrutinised.

F) You have biased the report by including information favourable to your conclusions and Cheshire County Council (CCC) whilst omitting information contrary to your conclusions and favourable to us. The following is just one obvious example but there are many more.

F.1) You fail to mention in your report that we have repeatedly asked CCC to settle this matter in an amicable way. It is CCC who decided to pursue legal action, not us.

F.2) The whole point of us repeatedly bringing this matter to the attention of the LGO was to avoid court action if possible. We were led to believe by your own adverts that you were an alternative to court. A statement that we now know is completely untrue.

F.3) You also fail to mention the two meetings we had with CCC during which we attempted to resolve the matter. On the first occasion we received no response at all to our offer to settle. On the second occasion, in 2001, Mr McGinn made it quite clear that all they were willing to do was pay for the cost of constructing the works but not pay any damages for the resulting impact on our property. We followed this up with a formal written proposal to settle the matter but again received no reply.

F.4) As far as CCC s last offer to settle is concerned we have the following comments to make. This was after they threatened court action and refused to show us (in cross sectional detail) what impact their proposed plans would have on our property. Unfortunately, until CCC is willing to disclose what the full impact of their proposed plans will have on our property we will never be in a position to take the matter further. Once we have been fully informed of the impact on our property we would be willing to consider any and all offers. However, there has never been a good reason for another meeting. All that has ever been necessary is for CCC to demonstrate that the works will not impact on our property or make us an offer if their plans do impact on our property rights.

F.5) We appreciate that CCC may not want to furnish us with a cross sectional version of plan 29. Doing so would clearly prove our case against them. Hence their reluctance to give us a copy of the cross sectional plans for the last 6 years, and your reluctance to force them to do so now. Therefore, CCC are in a catch 22 situation of their own making because it is wholly unreasonable for anyone to expect us to blindly agree to anything.

F.6) However, there is another alternative which would alleviate the need for CCC to expose their untenable position, and also avoid the need to apply for further planning permission. Simply make us a without prejudice offer to allow them to finish the road to the existing planned and bonded standards. In essence respond, or at least make a counter offer, to any of our numerous efforts to settle this matter since 1999. We are sure that, once they attempt to resolve the situation fairly and amicably, the matter could be resolved within days and the works completed within weeks. It is solely their continued reluctance to consider such an amicable solution that has caused the additional six year delay.

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